The Challenge

Improving technology stability to create better guest experiences.

A global entertainment organisation engaged Credera to create a best-in-class guest experience through enabling solutions and innovation. The client originally engaged Credera to solve a painful problem with a new guest waitlist system. Guests were having a bad experience, the technology was unstable, and the capabilities of the off-the-shelf system did not align with the client’s unique operational processes. In addition, as the client expanded to new locations, the manual deployment process was becoming increasingly time consuming and cumbersome.

The Solution

Creating a system and technology practices to grow with the organisation.

Credera helped the client to accomplish this very strategic, guest-focused initiative by customising the system while ensuring the client’s development team could take ownership of the codebase and software development lifecycle moving forward. By improving the underlying system and automating the deployment of this key system, the organisation is better positioned to scale for future growth while providing a best-in-class guest experience.

Additionally, Credera worked with the client organisation to improve their global IT practices. We began by conducting a DevOps assessment, providing insights and recommendations to build and adopt capabilities, processes, tools, and talent to enable product design and development at scale.

As the organisation continues to grow and innovate, Credera continues to be a trusted advisor, supporting key initiatives.

The Results

Customising systems and modernising technology practices to enable innovation.

Credera has equipped our client to be successful in an ever-changing market by implementing technology enablement best practices and providing product design and development expertise.

Additional results include:

• Improved guest experience: Guests now have a seamless and easy-to-use experience.

• Improved agility and scalability: Deployment time decreased from two hours per location to less than five minutes for over 50 locations combined in total.

• Increased internal system knowledge: Client enabled to manage future enhancements to ensure ongoing improvements and innovations to their unique guest experience.