LEADING UK RETAIL BANK

Transforming a leading UK retail bank’s trade surveillance capability.

Credera was engaged to define a strategy for their surveillance capability, including designing a suite of analytical surveillance applications.

At a glance

Credera was engaged by a leading UK retail bank to define a strategy for their surveillance capability. The bank had a variety of trade surveillance tools, which led to siloed operational processes and a disjointed user experience for analysts. We reimagined the investigative analysis process via the design and delivery of an in-house platform that aggregated and presented data to analysts. A suite of apps were designed and brought together, resulting in more efficient and effective analysis, making the ability to prevent fraud easier.

The Challenge

The bank’s legacy tools and siloed processes were holding them back.

The bank had a variety of trade surveillance tools, which led to siloed operational processes and a disjointed user experience for analysts. A historic focus on vendor solutions for risk detection left a gap in investigative and analytical tooling, making it difficult for analysts to investigate risks and present their findings. The bank was looking to transform their surveillance capability, leveraging deep data analysis technologies, to create a more efficient and effective defence against fraud.

The Solution

A suite of surveillance applications at the heart of the transformation.

We reimagined the investigative analysis process via design and delivery of an in-house platform that aggregates and presents data to analysts.

A suite of apps were designed, each focused on specific analytical questions and tasks, but brought together in a more efficient and effective end-to-end investigative journey.

This employed intelligent data analytics to provide analysts with meaningful insights and intelligence, rather than just the presentation of raw data, on a configurable and scalable platform.

The Results

Analysts have the tools they need to prevent fraud effectively and efficiently.

Several analytical apps were deployed globally to trade surveillance teams, alongside a new analytical framework, resulting in more effective analysis outcomes. Championing a user-centric design approach resulted in a sustainable, in-house delivery capability equipped to respond to analysts’ needs, and with the patterns and techniques to do so quickly. This resulted in analysts being able to investigate, intercept, and prevent fraud, saving the bank from potential losses.

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