Chief Client Officer

Donal Smith

Donal is the Chief Client Officer in the UK. He is responsible for amplifying the voice of the client and their needs within Credera, ensuring that the firm’s client-centric values and focus remains a core part of the strategy as it grows. Prior to this, Donal was the Energy & Consumer Sector Lead based in the South and drove significant growth within his role. He first joined the firm as a Managing Consultant and became a Director in 2016.

Donal's professional background includes over 20 years of management consulting, with most of the last decade focused at the intersection of innovation, customer centricity, and digital transformation. Most recently, Donal has shaped and delivered cloud, data, and workplace transformation programmes for some of the world’s leading multinational organisations. He was also the UK sponsor of Credera’s diversity, inclusion, equality and wellness group.

Donal graduated from the University of Warwick with a Masters in Manufacturing Systems Engineering and was a Chartered Engineer with the IET. Outside of work, Donal enjoys spending time with his family, racing in triathlons, and snowboarding.

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