Deliver your desired customer experiences.
We manage highly complex, global technical programmes, and partner with you from the beginning to the end of a MarTech implementation. We have the experience, frameworks, and methodologies to minimise risk and maximise success. Whether the project is large or small, we keep the end goal in mind of delivering remarkable customer experiences, and we focus on all the technical and operational details required to achieve them.
Create real, tangible, and long-lasting results.
Partner with a reliable organisation that can speak the languages of both marketing and technology teams, ensuring full organisational support.
Platform Implementation and Integration
Connect technologies, content, data, and operating models using modern integration patterns to deliver a cohesive customer experience, while simplifying the marketer’s experience and reducing ongoing technical maintenance.
Marketing Analytics Platform (MAP)
Consolidate customer, transactional, media, supply chain, and other relevant data into a single environment for marketing performance improvement through data science analysis, cleanroom integration, and other data onboarding.
Harness your first-party data along with machine learning and artificial intelligence to deliver the right content to the right audience at the right time—all at scale and without additional team members.
Customer Data Privacy & Compliance
Stay on top of the ever-evolving regional data privacy and governance standards to maintain a high level of customer trust while minimising your legal and financial exposure.
See how we solved these challenges for our clients
E-commerce transformation realised through technology strategy assessment.
Leading global quick-service restaurant creates competitive advantage after technology strategy assessment and pilot programme implementation.
Transformation of high street chain’s digital offering to improve customer experience and increase sales.
We used our technical expertise to improve this high street chain’s digital offerings, resulting in orders trebling within the first month and a significant increase in their net promoter score.
Achieving industry-leading customer satisfaction scores through customer experience innovation.
Collaborating with the head of customer experience (CX), Credera led the CX strategy initiative to enable multi-year CX innovation to achieve and maintain the highest Net Promoter Score (NPS) and customer satisfaction in the industry.
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Whitepaper: Are you failing to deliver a single view of the customer?
Read our latest insights on how ensuring "connectedness" across four business areas will help you achieve SVC and personalised insights.